![]() Your profile stores a variety of settings that control how Outlook looks and feels. If repairing your Outlook data files didn't resolve your issue, move on to the next step. To use the Inbox Repair Tool, exit Outlook, go to Repair Outlook Data Files (.pst and. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors. When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. ![]() If repairing your Microsoft 365 programs didn't resolve your issue, move on to the next step. In the list of installed programs, right-click Microsoft Office 2016 or Microsoft Office 2013, and then choose Change. In Control Panel, choose Programs and Features. Quit any Microsoft 365 programs that are running. Errors in Microsoft 365 files are repaired automatically. Repairing your Office programs can resolve issues with Outlook not responding or freezing. If installing the latest updates didn't resolve your issue, move on to the next step. To install the latest Windows and Office updates, see Install Office updates. Bug fixes, new features, and performance enhancements are released regularly. We recommend setting Windows Update to automatically download and install recommended updates. Step 3: Install the latest Windows and Office updates If Outlook isn't working on a large or long process, move on to the next step. Give Outlook a few minutes to finish the process and it should start to work again. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Check the status bar at the bottom of the screen. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes. Step 2: Make sure Outlook isn't working on a large or long process If you can't find a dialog box open, move on to the next step. Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding. If you don't choose an option on that dialog box, Outlook won't let you do anything else. For example, the first time you try to Dismiss All on a list of reminders, Outlook asks you if you're sure you want to do that. Some things you do in Outlook ask for confirmation. If those steps don't work, see Need additional help? at the end of this article. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. In Windows 8, on the Apps menu, choose Run, type Outlook /safe, and then choose OK.Ĭlose Outlook, and then open it normally. In Windows 7, choose Start, and in the Search programs and files box, type Outlook /safe, and then press Enter. In Windows 10, choose Start, type Outlook.exe /safe, and press Enter. Launch Outlook in safe mode by choosing one of the following options. If Outlook stops responding at a screen that says "Processing," you can close Outlook, start it in safe mode, then close it and open it normally to fix the problem. Start Outlook in safe mode to fix "Processing" screen If it's on, please go to Troubleshooting Outlook issues. Check to see if the new Outlook toggle is turned on or off. ![]() Contact your ISP to get a public IPv4 address.Note: These steps are not applicable to new Outlook for Windows. If you have a double NAT with your ISP, it might prevent you from connecting.If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4.Make sure you don't have any DMZ host configured in your router settings. If you are trying to connect to Shadow or another cloud service: You'll need to get your own dedicated router. If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices.Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists.Make sure your PC isn't running VPN software.If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer.If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public.Make sure the Windows Firewall isn't blocking all connections ( see here) and restart your computer.Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example).If you see a ' Not on same network' warning and are not connecting through the internet remotely:
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